Frequently Asked Questions

TradeZone is a professional cryptocurrency exchange platform that allows you to buy, sell, and trade digital assets. We offer spot trading, margin trading, futures, options, P2P trading, copy trading, AI bots, and more — all in one place.

Click the Sign Up button on the top navigation bar. Enter your email address, choose a secure password, and complete the email verification step. Once verified, you can start trading.

TradeZone is available globally. However, certain features may be restricted in specific jurisdictions due to regulatory requirements. Please check our Terms of Service for details on geographic restrictions.

Basic account features are available without KYC. However, withdrawals, higher trading limits, and certain advanced features require KYC (Know Your Customer) verification. KYC is fast and typically takes under 5 minutes.

We strongly recommend: (1) Enable Two-Factor Authentication (2FA) from your security settings. (2) Use a unique, strong password. (3) Never share your login credentials. (4) Whitelist withdrawal addresses. (5) Set a withdrawal (pay) password.

A withdrawal password is a separate PIN you set specifically to authorise withdrawals. This adds an extra layer of security — even if your login password is compromised, funds cannot be withdrawn without this PIN.

Click Forgot Password on the login page. Enter your registered email address. You will receive a password reset link valid for 30 minutes. If you do not receive the email, check your spam folder.

For security reasons, email changes require identity verification. Please contact our support team with proof of identity to request an email change.

Crypto deposits are credited after the required number of blockchain confirmations. Bitcoin typically requires 3 confirmations (~30 min). Ethereum and ERC-20 tokens require 12 confirmations (~3 min). TRON tokens are usually instant (1 confirmation).

Minimum deposit amounts vary by coin. There is generally no minimum for crypto deposits, but amounts below the network fee may not be credited. Check the deposit page for coin-specific details.

Navigate to Wallet → Withdraw. Select your coin, enter the destination address, amount, and your withdrawal password. Withdrawals are processed within 30 minutes to a few hours depending on network congestion.

Withdrawals may be pending due to: (1) Security review for large amounts. (2) KYC not completed. (3) Network congestion. (4) Manual admin review. Contact support if your withdrawal has been pending for more than 24 hours.

We offer a wide range of spot trading pairs including BTC, ETH, BNB, USDT, TRX, and many altcoins. Visit our Markets page for the full list with live prices and 24h volumes.

Spot trading involves buying or selling actual cryptocurrency you own. Margin trading allows you to borrow funds to trade larger positions than your account balance, amplifying both gains and losses. Margin trading carries higher risk.

Futures are derivative contracts where you agree to buy or sell an asset at a predetermined price at a future date. TradeZone offers perpetual futures with up to 125x leverage. These are high-risk instruments suitable for experienced traders.

Copy trading lets you automatically replicate the trades of experienced master traders. You set a budget and risk level, and all their trades are mirrored proportionally in your account. A performance fee is shared with the master.

Our standard spot trading fee is 0.1% per trade (maker and taker). Margin, futures, and options fees vary by market. Visit our Fees page for a complete schedule.

Crypto deposits are free. The only cost is the network/gas fee paid to the blockchain, which TradeZone does not control or receive.

Withdrawal fees are flat per-coin amounts that cover the blockchain network fee. These are shown on the withdrawal page before you confirm. They are periodically adjusted based on network conditions.

Yes. Pro plan subscribers receive reduced platform fees on AI bots and copy trading. Standard spot/futures trading fees are the same for all plans.

Navigate to Developer → API Keys from the top menu. Click Create Key, choose the permissions you need (read, trade, withdraw, webhooks), optionally whitelist your IPs, and save. Your secret is shown only once.

Yes. Use the Sandbox feature (Developer → Sandbox) to practice trading with virtual funds without risking real money. Sandbox uses live market prices but simulated balances.

Public endpoints: 30 requests/minute per IP. Authenticated (Basic plan): 120 req/min. Authenticated (Pro plan): 600 req/min. Custom limits can be set per API key. See our API documentation for details.

Webhooks send HTTP POST notifications to your server when events occur (order fills, deposits, withdrawals). Subscribe via the API (POST /api/V1Webhook/subscribe) with your endpoint URL and desired events. Payloads are HMAC-SHA256 signed.